Privacy Policy

1. Who We Are

1st Healthcare Group Limited is a registered company in England and Wales. We are a Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered Address: Unit 29 Highcroft Industrial Estate, Enterprise Road, Waterlooville, England, PO8 0BT
Company Registration No: 12248763

Data Protection Contact: enquiries@1sthealthcaregroup.co.uk

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, date of birth, title, and identification documents

• Contact Data: Email address, telephone number, home address

• Health & Care Data: Medical history, care needs, health conditions (where relevant to care services)

• Employment Data: Job applications, CVs, references, DBS check results (for staff)

• Technical Data: IP address, browser type, device identifiers, cookies

• Usage Data: How you interact with our website, pages visited, time spent

• Financial Data: Bank details for payroll (staff only); invoicing details

• Communications Data: Enquiries, complaints, correspondence with us

3. How We Collect Your Data

• Directly from you when you contact us, complete a form, or apply for a role

• Automatically via cookies and tracking technologies on our website

• From third parties such as referral agencies, CQC, or local authority partners

• From publicly available sources where lawfully permitted

4. Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so, including:

• Consent: Where you have given clear consent (e.g., marketing emails)

• Contract: Where processing is necessary to fulfil a contract with you

• Legal Obligation: Where required by law (e.g., CQC compliance, employment law)

• Vital Interests: To protect life in an emergency care situation

• Legitimate Interests: For our operational needs, fraud prevention, and improving our services

• Special Category Data: Health data processed under Article 9 UK GDPR with explicit consent or for healthcare provision purposes

5. How We Use Your Data

• To deliver and manage our healthcare and care services

• To recruit, employ, and manage our staff and care workers

• To comply with our regulatory obligations (CQC, HMRC, ICO)

• To respond to your enquiries and correspondence

• To send service updates and, where consented, marketing communications

• To maintain the security and functionality of our website

• To investigate and resolve complaints

• To carry out safeguarding duties and protect vulnerable individuals

6. How Long We Keep Your Data

7. Your Rights

Under UK GDPR you have the following rights:

To exercise any of these rights, contact us at enquiries@1sthealthcaregroup.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

8. Data Sharing & Third Parties

We may share your data with authorised third parties only where necessary, including:

• Regulatory bodies: CQC, ICO, HMRC

• Local authorities and NHS commissioning bodies

• DBS checking services

• Our IT system providers (under data processing agreements)

• Insurance providers and legal advisers

• Payroll and HR service providers (for staff)

We do not sell your personal data to any third party, ever.

9. Privacy Queries 📬

Data Controller: 1st Healthcare Group Limited

Email: enquiries@1sthealthcaregroup.co.uk